-->

CUSTOMER CARE CO-ORDINATOR ROLE

See the details below.

CUSTOMER CARE CO-ORDINATOR ROLE

We currently have an opportunity for a Customer Care Co-ordinator within the company.

 

Reporting to the Business Analyst & Demand Manager the Customer Care Co-ordinator will be the primary support point of contact for fibre sales orders. This position is responsible for ensuring the timely and accurate receipt of customer orders, whilst ensuring any specific requirements are met with complete follow through to dispatch.

 

The Role:

In this role you will be responsible for the following:

  • Communicate directly with Sales managers, Agents &/or Customers on day to day order activities.
  • Set up & administer new customer accounts.
  • Process timely & accurate sales order details with follow through to despatch.
  • Understand individual markets, shipping lead times & any specific customer requirements.
  • Advise customers of shipping advice & packing lists as necessary.
  • Manage monthly sales forecasts & administer day to day in line with production planning & ‘Ex stock priorities’ advice.
  • Manage & update pricelists monthly/quarterly.
  • Raise & administer credit note requests as requested, in line with customer order agreements &/or RMA credits in line with warehouse inventory control adjustments.
  • Liaise with external warehouses & ‘on site’ logistic partners on day to day shipping queries.
  • Respond to customer general inquiries or queries on delays etc.
  • Communicate and coordinate with internal departments in servicing customer queries.
  • Manage separately ‘on consignment’ customer orders & monthly signed off stock declarations.
  • Maintain & file sales order details & confirmation emails for future auditing purposes.
  • Manage & update monthly on time delivery report.
  • Register & advise of any official customer complaints.
  • Register & advise of any customer visits.
  • Manage the receipt & despatch of post on a daily basis.
  • Answer incoming external phone calls.
  • Maintain & update customer database details.
  • To provide cover & backup support to fellow team members in all sectors relating to order admin.
  • Adhere to Company Policy & ISO Quality Standards at all times.
  • Carry out other duties as required due to operational requirements

 

 

The Person:

The successful candidate must have minimum leaving cert education, third level business qualification (Cert/Diploma) is desirable.

He/she must have at least 1 to 2 years’ experience working in a customer facing role, preferably within a Commercial/Manufacturing environment.

The position is best suited to candidates who possess the following qualities; ability to work both quickly and accurately to meet deadlines, highly organised, able to acquire new skills and experience with constantly changing market demands and an ability to work both as part of a team and on their own initiative.

The successful candidate must be a good communicator with good verbal and written communication skills enabling them to communicate effectively both within the company as well as with external contacts.

Experience of computerised packages including Word, Excel, Powerpoint and Outlook are essential.

A good working knowledge of German language and experience of dealing with international Customers/Service Centres is essential.

A distinct advantage would be experience of an integrated computerised system or an ERP system.

 

This is an excellent opportunity for an individual to join a highly successful company.

If you are interested in applying for the above position, please forward a comprehensive CV to:

Tanya Clarke, Head of HR,

Wellman International Limited, Mullagh, Kells, Co. Meath.

Tel. O46 9280361

E-mail: tanyaclarke@wellman-intl.com

 

The closing date for receipt of curriculum vitae is Friday 30th April, 2021.